Privacy Policies & Terms of Service

The policies and agreements that govern Recovery Success System services.

RECOVERY
SUCCESS SYSTEMS

STRUCTURE. SKILLS. SUPPORT.

© 2026 Recovery Success Systems. Nonclinical recovery coaching and educational support only. Not a substitute for licensed medical or mental health services.

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Privacy Policy

Recovery Success SystemsEffective Date: [08/24/2026]
Last Updated: [10/22/2026]1. IntroductionAt Recovery Success Systems ("Recovery Success Systems," "we," "us," or "our"), we respect your privacy and recognize the importance of protecting the personal information you share with us.We understand that seeking recovery support, discussing challenges related to alcohol use, or requesting guidance for a loved one can involve highly personal and sensitive information. We are committed to treating that information with care, respect, and appropriate confidentiality.This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:- Visit our website or related landing pages.
- Contact us or request a consultation.
- Enroll in one of our recovery coaching programs.
- Participate in our family recovery navigation services.
- Access educational materials, worksheets, or downloadable resources.
- Subscribe to our emails or newsletters.
- Use the Recovery Success Companion application, when available.
- Communicate with us as a recovery professional, referral partner, or sober-living operator.
- Otherwise interact with our business or services.By using our website or voluntarily providing personal information, you acknowledge that you have received this Privacy Policy.Where required by applicable law, we will request your consent separately for specific activities, including the collection or disclosure of sensitive information.Contact InformationRecovery Success Systems
6361 Talokas Lane c140
Columbus, GA 31909
Email: [email protected]
Website: https://www.recoverysuccess.orgFor questions about this policy or our privacy practices, please contact us using the information above.2. Information We CollectWe collect information that you voluntarily provide, information generated through your interactions with our services, and certain technical information collected automatically when you use our website or application.A. Personal Identification and Contact InformationDepending on how you interact with us, we may collect:- Full name
- Email address
- Telephone number
- Mailing address, when needed
- Preferred contact method
- Appointment and scheduling information
- General information submitted through contact forms
- Communications sent to our businessWe use this information to respond to inquiries, provide services, manage appointments, and communicate with you.B. Recovery Coaching and Personal InformationWhen you request or participate in a recovery coaching program, you may choose to share information related to:- Personal recovery goals
- Alcohol use or recovery history
- Sobriety milestones
- Personal challenges and triggers
- Recovery routines and accountability commitments
- Participation in recovery meetings or support programs
- Family or relationship circumstances
- Employment, housing, or lifestyle concerns
- Personal reflections and progress updates
- Information included in intake forms, assessments, check-ins, or worksheets
- Other information relevant to the coaching services you requestThis information may be considered sensitive personal information under applicable privacy laws.We collect sensitive recovery-related information only for disclosed purposes and seek to limit collection to what is reasonably necessary to provide the requested service.You should not provide detailed medical records, Social Security numbers, financial account credentials, or other unnecessary sensitive information through ordinary website contact forms or unsecured communication channels.C. Family Recovery Navigation InformationIf you contact us regarding a family member or loved one, we may collect:- Your name and contact information
- Your relationship to the individual
- General information about your concerns
- Family communication challenges
- Information relevant to boundaries, expectations, or support planningWe recognize that this information may involve another person's private circumstances.We encourage you to share only what is reasonably necessary for your own coaching needs and to avoid submitting another person's confidential medical records without appropriate authorization.Participation in Family Recovery Navigation does not automatically authorize us to disclose information about another coaching client, even if that client is a family member.D. Payment and Transaction InformationWhen you purchase a program or service, we may collect or receive:- Billing name and contact information
- Purchase details
- Payment amount and transaction history
- Billing status
- Limited payment identifiers supplied by a payment processorPayments may be processed through third-party payment providers.We do not need to receive or maintain your full payment card number when a payment is handled directly by a secure third-party processor.The payment provider's collection and use of payment information is also governed by its own privacy policy.E. Website and Technical InformationWhen you visit our website or use an online service, certain information may be collected automatically, including:- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited and general usage activity
- Approximate geographic location derived from IP address
- Referral sources
- Date and time of website visits
- Cookie or similar technology identifiers, where applicableThis information may be used to operate our website, understand general visitor activity, troubleshoot technical issues, and improve usability.F. Business and Professional Partner InformationWhen interacting with sober-living operators, treatment professionals, referral partners, or other organizations, we may collect:- Professional name and title
- Organization name
- Business email address and telephone number
- Business mailing address
- Program interests and inquiries
- Contract, licensing, and purchase information
- Communications concerning partnerships or program implementationThe 90-Day Resident Success System is designed primarily as an educational resource used by participating organizations.Purchasing or using the system does not automatically provide Recovery Success Systems with access to individual resident records.If resident information is separately shared with us, we will address its use and protection through appropriate disclosures, permissions, and contractual arrangements.3. How We Use Your InformationWe use personal information for legitimate business and service-related purposes, including:Providing Recovery Coaching ServicesTo conduct consultations, create individualized coaching plans, support accountability activities, document agreed-upon progress, and deliver requested educational materials.Managing Appointments and CommunicationsTo schedule sessions, send appointment confirmations and reminders, respond to questions, and communicate important service information.Processing PurchasesTo manage billing, payments, receipts, refunds, and related records.Delivering ResourcesTo provide access to workbooks, educational content, recovery planning tools, and downloadable materials you request.Improving Our ServicesTo evaluate service delivery, improve client experience, troubleshoot problems, and develop educational content.Providing Customer SupportTo respond to account questions, technical issues, privacy requests, or service concerns.Maintaining SecurityTo authenticate users, prevent unauthorized access, investigate misuse, and protect the integrity of our systems.Communicating About Our ProgramsTo send newsletters, educational updates, program announcements, or promotional information when you have subscribed or when otherwise permitted by law.Meeting Legal RequirementsTo comply with applicable laws, enforce agreements, maintain required records, and respond to lawful requests.We do not use sensitive recovery coaching information to make unrelated advertising profiles or to target individuals with behavioral advertising.4. Confidentiality of Recovery Coaching InformationWe recognize that trust is essential to recovery coaching.Information shared during private coaching sessions, intake assessments, progress reviews, and accountability activities is treated as confidential business information and is not made public without appropriate authorization.We limit access to individuals and service providers who reasonably need the information to perform authorized duties.However, recovery coaching confidentiality is not necessarily the same as the legal privilege or protections that may apply to medical treatment, psychotherapy, or other regulated professional relationships.Confidentiality may also be subject to exceptions, including:- When you authorize a specific disclosure.
- When disclosure is required by applicable law or a valid legal process.
- When disclosure is necessary to address an imminent threat to health or safety, to the extent permitted or required by law.
- When information must be provided to authorized service providers assisting us with business operations under appropriate confidentiality protections.
- When disclosure is otherwise permitted or required by applicable privacy laws.We will not routinely provide your coaching records to family members, employers, sober-living operators, referral sources, or other outside parties merely because they referred you or paid for your services.Separate authorization may be required before information is shared with these parties.5. Recovery Success Companion ApplicationRecovery Success Systems is developing Recovery Success Companion, a digital resource intended to help users track recovery-related progress, engage with educational content, and practice structured self-reflection.When the application and its associated features are available, this Privacy Policy will apply to information collected through them, together with any additional notices presented within the application.A. Account RegistrationIf account creation is offered, users may be able to register using:- An email address and password
- Google or another supported third-party sign-in provider
- Other authentication options made available within the applicationIf you use third-party sign-in, we may receive basic account information authorized through that provider, such as your name, email address, and account identifier.We do not request your third-party account password.B. App Activity and Recovery TrackingDepending on the features you choose to use, the application may collect or store:- Your selected sobriety start date
- Sobriety milestones and streak information
- Estimates of money saved
- Daily mood check-ins
- Morning intentions
- Evening reflections
- Journal entries
- Personal motivations or "My Why" statements
- Saved educational content
- Personal recovery goals and progress informationSome of this information may reveal sensitive details about your health, emotional well-being, or recovery.Users should be informed about this collection before sensitive app information is requested.C. Coach Access to Application DataUsing the free Recovery Success Companion application does not, by itself, mean that you are enrolled in paid recovery coaching or that you have authorized your private reflections to be used for coaching purposes.If you later enroll in recovery coaching, you may be offered a separate, optional authorization allowing your recovery coach to view specified information from your application account.That authorization should explain:- Which information the coach may access.
- Why access is requested.
- Whether access is ongoing or limited.
- How you can withdraw your authorization.
- What happens to information previously shared.Authorized technical administrators may require limited access to account information for support, security, and system maintenance. Such access should be limited according to role and operational need.Private journal entries, personal reflections, and other sensitive activity should not be made available for coaching or marketing merely because an individual uses the free app.D. Account DeletionWhen account management is available, users may request deletion of their account and associated personal information through the designated account settings or by contacting us.Certain information may need to be retained when required by law, necessary to resolve disputes, or otherwise subject to a lawful retention exception.Before the application's public launch, we will publish feature-specific information describing its account deletion and data retention processes.E. No Sale of Recovery InformationRecovery Success Systems does not sell personal recovery histories, journal entries, sobriety tracking information, coaching notes, or other sensitive recovery-related information to advertisers, data brokers, or marketing companies.We do not disclose this information to advertising platforms for targeted advertising.6. How We Share Personal InformationWe do not sell personal information.We may disclose limited information to third parties when reasonably necessary to operate our business, deliver requested services, or fulfill legal obligations.These recipients may include:Website Hosting and Technology ProvidersProviders that support website hosting, contact forms, application hosting, cloud storage, authentication, and technical infrastructure.Appointment Scheduling ProvidersServices used to manage scheduling, confirmations, reminders, or meeting links.Payment Processing ProvidersCompanies that securely process payments and assist with transaction management.Email and Communication ProvidersServices that deliver transactional emails, newsletters, scheduling notices, and authorized communications.Professional AdvisorsAttorneys, accountants, or other professionals who may require limited information to provide business services, subject to appropriate confidentiality obligations.Authorized Coaches or Service PersonnelIndividuals providing services on our behalf who require access to specific information for an authorized purpose.Legal or Safety-Related RecipientsParties to whom disclosure is required or permitted by law, including in response to valid legal processes or qualifying safety emergencies.Business TransfersIf Recovery Success Systems is involved in a merger, acquisition, or transfer of business assets, relevant information may be transferred subject to applicable law and appropriate confidentiality protections.Where required, we will provide additional notice or obtain consent.We seek to limit disclosures to information appropriate for the stated purpose.7. Cookies, Analytics, and Similar TechnologiesOur website and connected services may use cookies or similar technologies to support basic functionality, maintain security, remember preferences, and understand general website usage.Depending on the technologies implemented, these may include:Essential TechnologiesUsed to support website functionality, security, forms, and other services requested by visitors.Analytics TechnologiesUsed to understand aggregate traffic, site performance, and how visitors interact with website content.Optional Marketing TechnologiesIf introduced, these technologies will be disclosed separately and managed according to applicable consent and opt-out requirements.We do not authorize advertising technologies to collect sensitive recovery coaching information, private journal entries, intake forms, or other confidential client content for targeted advertising.You may be able to manage cookies through your browser or through any cookie preference controls we provide.Disabling certain technologies may affect website functionality.Our published cookie disclosures will be updated to reflect the specific services in use.

8. Email Communications and MarketingIf you subscribe to our newsletter, request educational resources, or choose to receive updates, we may send you:- Recovery education and practical guidance
- Worksheets and downloadable resources
- Announcements about available services
- Information about workshops or programs
- Occasional promotional offersMarketing emails will include a way to unsubscribe when required by applicable law.You can also request removal from marketing communications by contacting us.Unsubscribing from promotional emails does not necessarily prevent essential service-related communications, including appointment notices, account security messages, billing information, or updates directly related to services you've requested.We do not use private recovery disclosures or confidential coaching notes to create targeted marketing audiences.9. Testimonials, Reviews, and Success StoriesWe respect the sensitive nature of recovery experiences.We will not intentionally publish an identifiable client testimonial, personal recovery story, photograph, video, or case study without appropriate authorization.If you voluntarily provide a review or testimonial for public use, we will explain the intended use and obtain permission where required.You are not required to provide a testimonial as a condition of receiving services.We will not disclose confidential information about a client's recovery history simply because the individual has participated in one of our programs.Public comments you independently post on third-party websites or social media may be subject to those platforms' privacy practices.10. Third-Party Websites and ServicesOur website or application may contain links to external resources, including:- Recovery education websites
- Community support organizations
- Meeting directories
- Scheduling services
- Payment processors
- External video conferencing tools
- Educational materials and professional resourcesThese third-party services operate independently and may have their own privacy policies and security practices.We encourage you to review their policies before submitting sensitive information.Recovery Success Systems is not responsible for the privacy practices of third-party websites that we do not control.11. Information SecurityWe take reasonable steps intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.These steps may include, as appropriate:- Access controls and account authentication
- Encryption in transit and at rest where supported and appropriate
- Secure technology and hosting providers
- Restrictions on access to sensitive information
- Appropriate administrative and technical safeguards
- Security updates and system maintenance
- Procedures for responding to suspected security incidents
- Limiting collection and retention of unnecessary informationHowever, no internet-based service, electronic storage system, or method of communication can be guaranteed to be completely secure.We encourage users to protect account credentials, choose strong passwords, and avoid sharing sensitive information through channels not intended for confidential communications.If a security incident occurs, we will assess our legal obligations and provide required notifications to affected individuals or authorities.12. Data RetentionWe retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet contractual obligations, resolve disputes, comply with applicable law, or protect legitimate business interests.Retention may depend on the type of information and the service involved.Examples include:- Contact inquiries retained for reasonable follow-up and business administration.
- Coaching records retained according to service needs, applicable law, and documented retention practices.
- Transaction records retained as required for financial and tax purposes.
- Marketing subscription information retained until removal is requested or no longer needed.
- Application account information retained while an account is active and for applicable deletion, backup, and legal retention periods.
- Professional partnership records retained as needed for contractual and business purposes.When information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it.Where specific retention periods are required by law or by a separate agreement, those requirements will control.13. Your Privacy Rights and ChoicesDepending on your place of residence and applicable law, you may have certain rights concerning your personal information.These may include the right to:- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Request information about how your data is used or disclosed.
- Withdraw consent for optional processing, where applicable.
- Opt out of certain marketing communications.
- Request a portable copy of eligible information.
- Limit certain uses of sensitive personal information.
- Opt out of certain data sales, sharing, or targeted advertising, if applicable.
- Appeal a denied privacy request, where required by law.To submit a privacy request, please contact:[email protected]Subject line: Privacy Request — Recovery Success SystemsPlease describe your request and provide sufficient information for us to identify the relevant account or records.For your protection, we may need to verify your identity before processing certain requests.We will respond within the time required by applicable law.Some requests may be subject to legal exceptions, including obligations to retain financial records, preserve information needed for legal claims, or comply with other requirements.We will not unlawfully discriminate against individuals for exercising applicable privacy rights.14. Additional State Privacy RightsResidents of certain U.S. states, including California, Texas, and other states with applicable consumer privacy laws, may have additional rights.These rights depend on the applicable statute, the nature of the information, and whether the statute applies to Recovery Success Systems.Where applicable, we will honor qualifying requests to access, correct, delete, or obtain information about personal data and requests concerning relevant forms of data processing.If applicable law requires additional consent, notices, opt-out mechanisms, or appeal procedures, we will provide them.
We do not sell sensitive recovery-related information.Individuals may contact us using the privacy contact information above to inquire about their available rights.15. Medical Privacy, HIPAA, and Substance Use Disorder RecordsRecovery Success Systems provides nonclinical recovery coaching, peer support, education, and accountability services.We do not represent ordinary coaching services as medical treatment, psychotherapy, or licensed addiction treatment.The Health Insurance Portability and Accountability Act (HIPAA) applies to certain covered entities and business associates, and not automatically to every organization that receives health-related information.Other privacy and confidentiality requirements may apply depending on our activities, contractual arrangements, data handling, and the services involved.These may include applicable consumer privacy laws, federal protections concerning substance use disorder treatment records, and requirements relating to certain digital health applications.We will apply legally required protections when such laws govern particular information or services.If a specific service requires a separate privacy notice or authorization, that additional notice or authorization will be provided as appropriate.Nothing in this policy should be interpreted as reducing any privacy rights or confidentiality protections provided by applicable law.16. Children's PrivacyOur coaching programs and recovery-related online services are intended for adults age 18 and older.We do not knowingly solicit or intentionally collect personal information through these services from children under age 18.If we become aware that personal information was collected from a child in violation of our policies or applicable law, we will take appropriate steps to address the information, including deletion when required.A parent or guardian who believes a child has submitted personal information may contact us using the privacy contact details above.17. International VisitorsRecovery Success Systems operates from the United States.If you access our website or services from outside the United States, your information may be processed or stored in the United States or other locations used by our authorized technology providers.Privacy laws and protections may differ between jurisdictions.Where international privacy or data transfer requirements apply to our services, we will address those requirements before processing covered information.18. Changes to This Privacy PolicyWe may update this Privacy Policy to reflect changes to our services, technology, business operations, or applicable legal requirements.When we make updates, we will revise the "Last Updated" date at the beginning of the policy.If a change materially affects how previously collected personal information will be used or disclosed, we will provide any additional notice or obtain any consent required by applicable law before implementing the change.We encourage you to review this policy periodically.19. Contact Us About PrivacyIf you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:Recovery Success SystemsPrivacy Contact: Douglas James
Email: [email protected]
Website: https://www.recoverysuccess.org
Mailing Address: 6361 Talokas Lane c140, Columbus, GA 31909
For privacy-related requests, use the subject line:Privacy Request — Recovery Success SystemsWe take privacy concerns seriously and will review requests according to applicable law and our documented privacy practices.

RECOVERY
SUCCESS SYSTEMS

STRUCTURE. SKILLS. SUPPORT.

© 2026 Recovery Success Systems. Nonclinical recovery coaching and educational support only. Not a substitute for licensed medical or mental health services.

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Terms & Conditions

Recovery Success SystemsEffective Date: [08/24/2026]
Last Updated: [10/22/2026]1. Introduction and Acceptance of TermsWelcome to Recovery Success Systems.These Terms & Conditions ("Terms") govern your access to and use of the Recovery Success Systems website, educational materials, recovery coaching programs, family navigation services, and other services offered by Recovery Success Systems ("Company," "we," "us," or "our").These Terms apply to visitors, prospective clients, enrolled participants, purchasers, and business customers, as applicable.By purchasing a program, enrolling in coaching, or otherwise expressly accepting these Terms, you agree to comply with them.Simply visiting our website does not create a coaching relationship.Please read these Terms carefully before purchasing or participating in our services.Business InformationRecovery Success Systems
Operated by: Douglas James
6361 Talokas Lane c140
Columbus, GA 31909
https://www.recoverysuccess.org
[email protected]If you disagree with these Terms, you should not purchase or enroll in our services.Nothing in these Terms limits any rights or protections that cannot legally be waived.2. Nature and Scope of Our ServicesRecovery Success Systems provides nonclinical recovery coaching, peer-oriented support, educational materials, structured accountability, personal development resources, and recovery-related planning services.Our programs are intended to help individuals and organizations develop practical systems for supporting recovery and everyday responsibilities.Services may include:- Individual recovery coaching consultations
- Personal recovery planning
- Structured accountability check-ins
- Goal setting and progress reviews
- Recovery-related worksheets and exercises
- Post-treatment transition planning
- Family recovery education and navigation
- Sober-living resident development materials
- Educational resources and digital toolsOur services focus on education, practical support, planning, accountability, and personal development.Recovery Success Systems is not a medical practice, psychiatric facility, detoxification provider, or licensed addiction treatment program.We do not provide services outside our authorized professional scope.2.1 Coaching Is Not Medical TreatmentOur coaching services do not include:- Medical diagnosis or treatment
- Alcohol detoxification or withdrawal management
- Psychiatric evaluation or treatment
- Psychotherapy or licensed mental health counseling
- Prescription medication management
- Clinical substance use disorder treatment
- Emergency intervention or 24-hour crisis monitoring
- Legal representation
- Formal clinical assessments or treatment certificationsRecovery coaching is intended to complement appropriate treatment and other supports, not replace them.Clients remain responsible for consulting appropriately licensed professionals regarding medical, psychiatric, therapeutic, or other regulated professional needs.2.2 No Guarantee of Recovery OutcomesRecovery is a personal and complex process.Although our programs are designed to provide structure, education, and accountability, we cannot guarantee:- Continuous sobriety
- Prevention of relapse or a return to alcohol use
- Improved mental or physical health
- Specific behavioral changes
- Employment, housing, or financial outcomes
- Repaired family relationships
- Successful completion of another program
- Any particular recovery milestone
Individual experiences and results vary.Our obligation is to provide the specific services included in the purchased program, subject to these Terms and any separate written agreement.3. Eligibility for ServicesOur direct-to-consumer coaching services are intended for adults who are at least 18 years old.By enrolling, you represent that:1. You are at least 18 years old.
2. You are legally capable of entering into an agreement.
3. You are voluntarily participating in coaching, except where otherwise permitted by law and expressly agreed.
4. You understand the nonclinical nature of our services.
5. You will provide reasonably accurate information relevant to your participation.
6. You will seek appropriate professional or emergency assistance when necessary.We reserve the right to decline enrollment when a requested service falls outside our professional scope, operational capacity, or ability to provide appropriate support.We may recommend a different level of care or service when we reasonably determine that coaching alone is not appropriate.Payment does not require us to provide services that exceed our qualifications or the agreed scope.4. Available Programs and ServicesRecovery Success Systems offers several programs serving different recovery-related needs.Descriptions, schedules, and deliverables may be updated for future purchasers. The specific Program Summary or written agreement accepted at enrollment controls the services purchased.4.1 30-Day Sober Accountability IntensiveStandard Program Price: $997The 30-Day Sober Accountability Intensive is a structured coaching program designed to help adults establish recovery-supportive routines, strengthen personal accountability, and develop practical strategies for everyday challenges.The standard program includes:- One 60-minute private kickoff session
- Four 45-minute individual coaching sessions
- Structured weekday accountability check-ins
- Messaging support during designated business-day windows
- Personal recovery planning exercises
- Daily and weekly accountability tools
- Trigger and high-risk situation planning
- A written continuation planThe program ordinarily runs for 30 consecutive calendar days beginning on the agreed program start date.Services do not constitute continuous monitoring or guaranteed immediate access to a coach.Program Objective: Help participants build a practical framework for consistent recovery-supportive actions and personal accountability.4.2 First 30 Days HomeStandard Program Price: $997First 30 Days Home is designed for adults transitioning from residential or structured addiction treatment into their regular living environment.The standard program includes:- A personalized transition kickoff session
- Four additional milestone coaching sessions
- Post-treatment routine planning
- Recovery resource and support mapping
- Practical accountability exercises
- Family and home-environment planning tools
- Progress reviews
- A written next-stage recovery planSessions are ordinarily scheduled around key transition milestones, subject to mutual availability.This service does not replace discharge planning, clinical aftercare, medical treatment, or recommendations from licensed healthcare professionals.We do not independently modify clinical treatment plans.Program Objective: Help participants organize and follow through on everyday responsibilities and recovery commitments during the transition home.4.3 Family Recovery Navigation PackageStandard Program Price: $997The 30-Day Family Recovery Navigation Package provides nonclinical education and practical guidance to adults affected by a loved one's alcohol-related difficulties.The standard program includes:- One 60-minute family navigation kickoff session
- Four follow-up coaching sessions
- Structured weekday support during established availability windows
- Family communication exercises
- Boundaries and expectations worksheets
- Recovery resource navigation
- Practical family planning tools
- A written family action planThis program does not constitute family therapy, couples counseling, psychiatric treatment, or legal advice.Participation by one family member does not establish a coaching relationship with every person discussed during sessions.We cannot compel another person to seek treatment, remain sober, change behavior, or participate in family reconciliation.Program Objective: Help participating family members develop clearer communication, healthier boundaries, and more effective personal responses to recovery-related challenges.4.4 Single Family Recovery Navigation SessionStandard Session Price: $197This service includes:- One private 60-minute consultation
- A focused family recovery planning worksheet
- A written session summary
- Relevant resources and recommended next steps
- Limited follow-up clarification, as specified when bookingThis service is intended to address a specific concern or decision.It does not establish an ongoing coaching arrangement or provide continuous support.Additional sessions are purchased separately unless otherwise agreed in writing.4.5 90-Day Resident Success SystemFounding-Partner Pilot Price: $497 per participating residenceThe 90-Day Resident Success System is a nonclinical educational and resident development resource designed for independent sober-living operators.The founding-partner pilot includes the expanded implementation materials described in the applicable pilot agreement and Program Summary.These may include:- A 48-page pilot and implementation kit
- Twelve weekly facilitator-led educational sessions
- Resident worksheets and planning exercises
- Accountability and progress-tracking resources
- 30-, 60-, and 90-day review tools
- Resident transition planning resources
- Facilitator guidance and orientation materials
- House-level implementation resourcesThe founding-partner fee grants the participating organization a limited license to use the purchased materials within one designated residence, subject to the applicable pilot agreement.Additional locations require separate written permission or an appropriate license.The system is not a licensed clinical treatment curriculum and does not substitute for medical care, clinical treatment, housing regulation compliance, or other legal requirements applicable to the residence.The operator remains responsible for resident safety, supervision, facility operations, staff suitability, resident rights, and compliance with applicable laws.Where a separate 90-Day Resident Success System Pilot Agreement is executed, that agreement governs the specific pilot arrangement and takes precedence over these general Terms if the documents conflict.5. Program Enrollment and AcceptanceEnrollment may involve:1. Completing an inquiry or intake form.
2. Participating in an introductory consultation, when appropriate.
3. Reviewing the program description and scope.
4. Acknowledging applicable program agreements and policies.
5. Paying the applicable program fee or arranging an approved payment plan.
6. Scheduling the first session or receiving applicable program materials.Enrollment is confirmed only after Recovery Success Systems accepts the enrollment and provides a confirmation.We may request additional information before enrollment when necessary to determine service suitability.Payment alone does not establish a right to services outside the agreed program.If we decline enrollment after collecting payment and before providing services, we will issue a refund of the amount paid for the declined enrollment.6. Pricing and Payment TermsAll listed prices are stated in U.S. dollars unless otherwise specified.Current standard program prices are:30-Day Sober Accountability
Intensive
$997First 30 Days Home
$99730-Day Family Recovery Navigation
$997Single Family Recovery Navigation Session
$19790-Day Resident Success System Founding-Partner Pilot
$497Prices are subject to change for future purchases.The price displayed and accepted at checkout or in an executed agreement determines the amount owed for that purchase.Price changes will not retroactively increase the price of an already purchased program.6.1 Payment RequirementsUnless otherwise agreed in writing:
Payment is due before a program or session begins.- Payments are processed through an authorized payment service provider.
- Clients are responsible for providing accurate billing information.
- Applicable taxes or additional charges, if any, will be disclosed before purchase.
- Purchasers will receive confirmation of the transaction.We do not require clients to provide full payment card information directly through ordinary email or coaching messages.6.2 Payment PlansInstallment payments may be offered on a case-by-case basis.If offered, the installment amounts, due dates, total price, and cancellation consequences will be disclosed in a separate written payment agreement before purchase.An installment plan does not create an additional program or alter the agreed scope of services.We will not charge undisclosed installment fees.6.3 No Automatic RenewalThe coaching programs listed in these Terms are fixed-duration services.A 30-day coaching program does not automatically renew at the end of its term.Purchasing one program does not authorize recurring charges for additional programs.Any future membership, subscription, or automatic renewal arrangement will require separate disclosures and the affirmative consent required by applicable law.6.4 Failed or Late PaymentsIf an agreed payment is not received when due, we may temporarily suspend additional services after notifying the client and providing a reasonable opportunity to resolve the issue.We will not impose undisclosed late fees.Any applicable refund or termination terms continue to apply.7. Cancellations, Refunds, and ReschedulingWe understand that personal circumstances can change, particularly during recovery.Our cancellation policy is designed to respect those circumstances while accounting for coaching time, scheduling commitments, and work already completed.Clients may request cancellation at any time.Cancellation requests must be submitted in writing to:[email protected]Subject: Program Cancellation RequestA request becomes effective when received, or on a later date specifically requested by the client.We will acknowledge receipt within two business days.7.1 Cancellation Before a 30-Day Coaching Program BeginsIf a client cancels before the agreed program start date and before the first coaching session or delivery of individually prepared services, the client is eligible for a full refund of the program fee.If individually prepared services have already been delivered before the scheduled start date, any applicable charges must have been separately disclosed and agreed to before that work began.7.2 Cancellation After a 30-Day Coaching Program BeginsFor the three standard $997 coaching packages, the following proposed refund calculation applies.The total program fee is allocated as follows:$197 for the initial kickoff session and individualized initial planning.$800 for the remaining 30-day coaching, accountability, and program support period.Once the kickoff session and individualized initial planning have been provided, the $197 portion is considered earned.If the client cancels after program commencement, a refund of the unused portion of the $800 support allocation will be calculated as:Refund = $800 × (Full Unused Calendar Days ÷ 30)For this calculation:- The 30-day period begins on the confirmed program start date.
- The cancellation effective date counts as a used day.
- Only full calendar days remaining after the cancellation effective date are considered unused.
- The refund cannot exceed the amount actually paid.
- If the kickoff session and individualized initial planning were not provided, the $197 portion will also be refunded.Illustrative example: A client who cancels after 10 calendar days of a 30-day program, having received the kickoff session, would have 20 full unused days.The proposed refund would be:$800 × (20 ÷ 30) = $533.33This calculation is intended to provide a predictable way to determine refunds.Any greater cancellation or refund rights required by law will prevail.7.3 Single Family Recovery Navigation SessionFor a one-time $197 session:Cancellation at least 24 hours before the scheduled start: Eligible for a full refund.

Rescheduling: One no-fee reschedule may be requested before the scheduled start, subject to availability.Cancellation within 24 hours: The fee may be retained because the session time was reserved, unless otherwise required by law or we agree to an exception.Failure to attend without notice: The session may be treated as used.We may make reasonable exceptions for emergencies or circumstances beyond the client's control.7.4 Missed Coaching SessionsFor scheduled sessions within a 30-day program:- Please provide at least 24 hours' notice when requesting a schedule change.
- One rescheduled appointment is allowed during the program without an additional fee, subject to availability.
- Additional late cancellations or missed sessions may count toward the included session allowance.
- We will consider reasonable accommodations for illness, emergencies, and significant unexpected circumstances.Missed appointments do not automatically extend the program's 30-day duration.Any extension must be agreed to in writing.These scheduling rules do not eliminate any applicable rights to cancel the overall program and obtain a refund under Section 7.2.7.5 Cancellation by Recovery Success SystemsWe may cancel or discontinue a service for reasons including:- The service is no longer appropriate for the individual's needs.
- Participation requires services outside our professional scope.
- Serious violations of these Terms.
- Threatening, abusive, or unsafe conduct.
- Unresolved payment issues.
- Circumstances preventing us from reasonably delivering the agreed service.When practical and appropriate, we will explain the reason for termination and provide relevant referral information.If we discontinue a program, we will refund amounts paid for services that were not provided, using the applicable refund method or a more favorable legally required calculation.If we cancel a scheduled appointment, we will offer rescheduling without an additional fee or an appropriate refund for the undelivered session.7.6 90-Day Resident Success System Pilot RefundsFor the $497 founding-partner pilot:Before delivery of the purchased digital materials: The operator may cancel for a full refund.After delivery: Because the curriculum and implementation materials are digitally delivered and available for use, ordinary change-of-mind refunds are not offered unless the pilot agreement provides otherwise or applicable law requires a refund.If promised materials are materially missing or defective, the operator may contact us within 30 days of delivery.We will seek to provide the missing materials or correct the issue within a reasonable period, ordinarily ten business days after receiving sufficient information.If we cannot provide the materially promised deliverables, an appropriate refund or other remedy will be offered.Refunded licenses terminate upon refund, and the recipient must discontinue use of the refunded materials.The signed Pilot Agreement controls any more specific cancellation or refund arrangements.7.7 Refund ProcessingApproved refunds will ordinarily be initiated within ten business days after the refund amount is confirmed.Financial institutions and payment processors may require additional time to post funds.Refunds will ordinarily be issued to the original payment method.This policy does not limit legally protected cancellation rights, claims arising from nonperformance, or a purchaser's right to dispute a charge through an appropriate process.8. Session Scheduling and Program DurationIndividual coaching is generally delivered remotely using telephone, video conferencing, or an agreed communication platform.Unless specifically stated otherwise:- All appointment times are confirmed in the agreed time zone.
- Clients are responsible for attending appointments on time.
- Clients should participate from a reasonably private, safe environment.
- Clients should not attend sessions while driving.
- Clients are responsible for suitable internet access or telephone connectivity.
- Sessions begin and end at their scheduled times.The standard coaching programs run for 30 consecutive calendar days.Weekends and holidays count toward the 30-day program duration, even though scheduled communication and coaching support are generally provided on business days.Extensions, additional sessions, and continued coaching are subject to separate agreement.Technical problems or emergencies may require reasonable rescheduling arrangements.9. Communication and AvailabilityRecovery Success Systems provides structured support, not continuous supervision.Unless the individual Program Summary expressly promises a different arrangement:- Regular coaching communication occurs Monday through Friday, excluding recognized business holidays.
- Scheduled sessions are provided by appointment.
- Brief weekday check-ins may be part of an enrolled coaching program.
- Between-session messages are normally answered by the next business day.
- Weekend, evening, and holiday responses are not guaranteed.
- Messaging availability is limited to the communication channels and support windows provided during enrollment.Messages are intended for practical coaching questions, progress updates, and ordinary accountability.They are not a substitute for medical, mental health, or crisis services.Participation in a coaching program does not provide 24-hour access to a recovery coach.We may establish reasonable communication boundaries to maintain safe, consistent, and effective service delivery.10. Participant ResponsibilitiesClients are active participants in the coaching process.By participating, you agree to:10.1 Provide Relevant and Reasonably Accurate InformationShare information reasonably necessary for safe and appropriate coaching.You are not required to disclose every aspect of your personal history, but materially withholding information relevant to service suitability may limit our ability to provide appropriate support.10.2 Participate RespectfullyTreat the coach and other participants with respect.Threats, harassment, discriminatory abuse, intimidation, and other unsafe or unlawful conduct are not permitted.10.3 Take Responsibility for Personal DecisionsCoaching may include suggestions, educational resources, and collaborative action plans.You remain responsible for your own decisions, actions, participation, and follow-through.We do not control or guarantee your recovery choices.10.4 Seek Appropriate Professional HelpClients are responsible for obtaining professional medical, mental health, addiction treatment, or emergency support when needed.You agree not to rely on ordinary coaching communications as emergency medical or psychiatric advice.10.5 Respect Appointments and Communication BoundariesAttend scheduled appointments, provide reasonable notice of changes, and use designated communication channels appropriately.10.6 Complete Agreed Exercises VoluntarilyCoaching programs may contain worksheets, reflection exercises, accountability activities, and personal development assignments.Participation in individual exercises is voluntary, although declining activities may affect the practical value of the program.10.7 Respect Confidentiality and Intellectual PropertyDo not distribute confidential communications or proprietary coaching materials without authorization.10.8 Maintain Appropriate Safety PracticesDo not participate in coaching while driving or in another unsafe situation.Do not use coaching as a substitute for monitoring that must be provided by medical staff, legal authorities, or other qualified professionals.11. Alcohol Withdrawal, Relapse Concerns, and EmergenciesAlcohol withdrawal can be medically dangerous and, in some circumstances, life-threatening.Recovery Success Systems does not provide alcohol detoxification, withdrawal assessment, or withdrawal management.Individuals who may be physically dependent on alcohol should seek appropriate medical advice before abruptly stopping or substantially reducing alcohol consumption.If you experience concerning withdrawal symptoms, seek prompt medical assistance.If you are experiencing a medical emergency, call 911 or your local emergency number.If you are experiencing a mental health crisis in the United States, you can call or text 988.Our coaching services do not include immediate crisis response.A return to alcohol use does not automatically result in program termination. We encourage open discussion and appropriate professional support, but continued coaching must remain safe and within our scope.When a client's circumstances indicate the possible need for a higher level of care, we may recommend clinical assessment, treatment, or other professional services.We do not promise to detect, prevent, or respond to every safety concern.12. Privacy and ConfidentialityWe recognize the sensitive nature of recovery-related information.Our collection, handling, retention, and disclosure of personal information are described in our separate Privacy Policy.Privacy Policy: [Insert Direct Privacy Policy URL]We treat private coaching communications and records with care and appropriate confidentiality practices.However, recovery coaching does not automatically create a legally privileged relationship equivalent to certain medical or attorney-client relationships.Information may be disclosed with your authorization or when required or permitted by applicable law.12.1 Family Members and Third PartiesWe will not ordinarily disclose one client's confidential coaching information to another person merely because that person is a spouse, parent, family member, employer, referral source, or purchaser of services.A family member's payment for another adult's coaching does not, by itself, authorize access to that adult's private records.Separate, appropriate authorization may be required.12.2 Coordination With Other ProvidersWhen appropriate, a client may authorize limited communication with a treatment provider, counselor, recovery residence, or other support professional.Such coordination is subject to applicable law and the client's informed authorization.12.3 Electronic CommunicationEmail, text messaging, video conferencing, and electronic forms involve some privacy and security risks.We encourage clients to use approved communication channels and avoid sharing unnecessary sensitive information through unsecured methods.12.4 Recording SessionsNeither party may record or publicly distribute a private coaching session without appropriate authorization and any consent required by applicable law.Requests to use a recording for education, training, or marketing require separate approval.13. Family Recovery Navigation BoundariesFamily Recovery Navigation provides education and practical support for participating family members.It does not create a professional relationship with an absent or nonparticipating individual.We do not:- Guarantee another person's sobriety or behavioral changes.
- Investigate family members or provide surveillance.
- Mediate legal disputes.
- Offer custody, divorce, or other legal advice.
- Diagnose an absent family member.
- Provide clinical couples or family therapy.Participants are responsible for their decisions concerning communication, relationships, boundaries, and safety.If domestic abuse, threats, or other significant safety concerns are present, appropriate specialized services may be recommended.Family coaching should not be used to pressure an individual into unsafe contact or reconciliation.14. Terms for Sober-Living OperatorsThe 90-Day Resident Success System is licensed as an educational and operational resource.Participating organizations remain independent entities responsible for their own facilities, employees, residents, policies, and compliance obligations.14.1 Operator ResponsibilitiesOperators are responsible for:- Determining whether the materials are appropriate for their residents.
- Ensuring facilitators are appropriately prepared and supervised.
- Complying with applicable housing, safety, and privacy requirements.
- Maintaining their own policies and resident agreements.
- Responding appropriately to medical or behavioral emergencies.
- Maintaining resident records and confidentiality.
- Obtaining required permissions for collecting or sharing resident information.
- Making appropriate referrals for clinical services.
- Adapting implementation to lawful and suitable house practices.14.2 No Clinical or Regulatory CertificationPurchase of the system does not confer clinical certification, regulatory accreditation, or permission to operate a recovery residence.We do not warrant that the materials satisfy every licensing, accreditation, insurance, or regulatory requirement applicable to a specific residence.14.3 Single-Residence LicenseUnless a separate agreement provides otherwise, the purchased pilot materials are licensed for internal use at one designated residence.An operator may reproduce reasonable copies of resident worksheets and facilitator materials for authorized use within that residence.The operator may not:- Resell the curriculum.
- Publish it online for public access.
- Redistribute the complete materials to another residence.
- Sublicense the materials.
- Present the curriculum as independently authored by the operator.
- Remove proprietary notices from distributed materials.
- Additional locations or broader organizational use require separate written authorization.14.4 Resident InformationOperators should not provide Recovery Success Systems with identifiable resident records unless an appropriate legal and operational basis has been established.Purchase of the system does not automatically authorize us to access the operator's resident information.14.5 Separate Pilot AgreementWhere the operator signs a distinct Pilot Agreement, that agreement governs the pilot's specific materials, implementation responsibilities, evaluation activities, licensing arrangements, and payment provisions.15. Educational Materials and Intellectual PropertyUnless otherwise stated, Recovery Success Systems owns or licenses the content and resources it provides.These may include:- Coaching frameworks
- Workbooks and worksheets
- Intake forms and planning templates
- Program curricula
- Educational presentations
- Digital downloads
- Website content and original graphics
- Branded systems and methods
- Facilitator resources
- Other original materialsPurchasing a program grants a limited, nonexclusive, nontransferable right to use the included materials for the purchaser's authorized purposes.Individual clients may retain and use their purchased worksheets for personal recovery-related activities.Except where expressly permitted, clients may not reproduce, resell, commercially distribute, publish, or sublicense our materials.The limited internal-use license for sober-living operators is described in Section 14 and the applicable Pilot Agreement.We do not claim ownership of clients' original personal reflections, journal entries, or other content they independently create.16. Testimonials and Public ReviewsWe value client feedback, but testimonials are entirely voluntary.Participation in coaching does not require clients to:- Provide a testimonial.
- Post a public review.
- Share their recovery history publicly.
- Participate in promotional interviews.
- Authorize use of their name, photograph, or likeness.Identifiable personal stories or testimonials will be used for promotional purposes only with appropriate permission.A testimonial reflects an individual's experience and does not guarantee similar results for others.We may request feedback about services, but declining to provide it will not affect a client's access to services already purchased.

17. Recovery Success Companion Application
Recovery Success Companion is a separate digital product associated with Recovery Success Systems.When available, the application may include educational readings, recovery tracking, daily reflections, accountability tools, and other features.Using the free application does not automatically enroll a user in paid coaching.Likewise, purchasing coaching does not automatically authorize unrestricted coach access to private application records.Application account creation, data processing, optional coach sharing, account deletion, and related features may be governed by additional application-specific terms and privacy notices.If those application terms conflict with these general Terms regarding a specific application feature, the applicable feature-specific terms will govern to the extent permitted by law.18. Third-Party ServicesWe may use independent services to support:- Payment processing
- Appointment scheduling
- Video meetings
- Website hosting
- Email communication
- Digital file delivery
- Authentication and application functionalityUse of those services may also be governed by the providers' applicable terms and privacy policies.We are responsible for providing the services we have expressly agreed to deliver, but we cannot guarantee that independent technology providers will operate without interruptions.Where a third-party disruption prevents delivery of a scheduled coaching session, we will make reasonable arrangements to reschedule or otherwise remedy the undelivered service.19. Appropriate Website and Service UseUsers may not:- Attempt unauthorized access to accounts or systems.
- Interfere with website or application security.
- Upload malware or other harmful software.
- Use the services for fraudulent or unlawful purposes.
- Misrepresent their identity when doing so creates a material risk.
- Harass or threaten participants or staff.
- Obtain or disclose another person's private information without authorization.
- Redistribute protected materials contrary to these Terms.We may restrict access when reasonably necessary to address serious violations, security threats, or unlawful activity, subject to applicable obligations concerning purchased services and refunds.20. Disclaimers and Limitations of LiabilityOur programs are educational and coaching-oriented.We commit to delivering the services expressly described in the applicable agreement with reasonable care.However, we do not warrant that participation will result in a specific personal, clinical, financial, employment, relationship, or recovery outcome.To the extent permitted by law, Recovery Success Systems is not responsible for consequences arising solely from independent decisions made by participants, actions of unrelated third parties, or circumstances outside our reasonable control.Nothing in these Terms excludes liability that cannot lawfully be excluded or limits rights and remedies provided by applicable consumer protection laws.We do not attempt to waive responsibility for fraud, intentional misconduct, gross negligence, or other conduct for which liability cannot legally be disclaimed.
Any additional limitations applicable to a specific business-to-business licensing arrangement must be stated in that arrangement and remain subject to applicable law.21. Professional Independence and ReferralsRecovery Success Systems may receive referrals from recovery professionals, treatment organizations, sober-living operators, or other appropriate sources.A referral does not create an obligation for a client to enroll.
Clients are free to select other providers.We do not guarantee that a referred client will be accepted into coaching.We do not provide referral payments or incentives that violate applicable professional, healthcare, or anti-kickback laws.Any formal partnership or authorized referral arrangement must be consistent with applicable law and appropriately disclosed when required.22. Complaints and Dispute ResolutionWe encourage clients and business customers to contact us promptly if they believe a service has not been delivered as promised or if they have a question concerning billing or program expectations.Contact: [email protected]
Subject: Service Concern or Billing QuestionPlease include enough information for us to identify the relevant service and understand the concern.We will make reasonable efforts to review and respond to service concerns promptly.Where appropriate, we may offer:- Clarification of program terms
- Correction of an administrative issue
- Rescheduling of an undelivered session
- Delivery of omitted materials
- An applicable refund
- Another mutually acceptable resolutionWe encourage good-faith informal communication before legal proceedings, but this does not eliminate any legally protected right to seek relief, file a regulatory complaint, dispute a payment, or pursue available remedies.These Terms do not require mandatory private arbitration or waive the right to participate in a class action.23. Governing LawRecovery Success Systems operates from Georgia, United States.Subject to applicable consumer protection laws, mandatory jurisdictional requirements, and other nonwaivable legal rights, these Terms are generally interpreted under the laws of the State of Georgia.Nothing in this provision deprives consumers of protections that apply under the laws of their jurisdiction.24. Changes to Programs or TermsWe may revise these Terms to reflect changes in operations, technology, services, or applicable law.Updated Terms will display a revised "Last Updated" date.Material changes affecting an existing paid program will not automatically alter the specific services, price, or contractual rights already agreed upon.Any change requiring affirmative consent will be presented for acceptance before it becomes effective.We may introduce or discontinue programs for future customers without altering obligations already accepted for existing purchases.25. Severability and Entire AgreementIf a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.These Terms, together with the applicable Program Summary, accepted enrollment documents, and any separately executed program agreement, constitute the agreement concerning the purchased service.If a specific written program agreement conflicts with these general Terms, the more specific agreement controls for that program, except where doing so would violate applicable law.Failure to enforce a particular provision on one occasion does not automatically waive the ability to enforce it in the future.26. Electronic Agreements and CommunicationsWhen permitted by applicable law, agreements may be accepted electronically.An affirmative electronic acknowledgment, including a checkbox or electronic signature presented before purchase, may constitute acceptance of these Terms.We may provide electronic copies of invoices, program agreements, appointment confirmations, and service-related notices using the contact information provided.Where applicable law requires a separate consent for electronic records or signatures, we will obtain that consent.Clients are responsible for notifying us if their contact details change.27. Contact InformationQuestions concerning these Terms, program services, payments, cancellations, or enrollment may be directed to:Recovery Success Systems
Douglas James
6361 Talokas Lane c140
Columbus, GA 31909
[email protected]
https://www.recoverysuccess.orgFor billing or cancellation inquiries, please include the name used at enrollment and the relevant program.Do not include unnecessary confidential recovery or medical details in an ordinary billing inquiry.28. AcknowledgmentBy enrolling in or purchasing a Recovery Success Systems program, you acknowledge that:- You have had an opportunity to review these Terms.
- You understand that Recovery Success Systems provides nonclinical coaching and educational services.
- You understand the scope and limitations of the program purchased.
- You understand the applicable payment, cancellation, refund, and scheduling policies.
- You understand that recovery results cannot be guaranteed.
- You understand that coaching does not replace appropriate medical, mental health, or addiction treatment.
- You agree to follow reasonable participation, scheduling, and communication requirements.
- You have received or been directed to the Recovery Success Systems Privacy Policy.Your acceptance of these Terms does not waive any rights that cannot lawfully be waived.

RECOVERY
SUCCESS SYSTEMS

STRUCTURE. SKILLS. SUPPORT.

© 2026 Recovery Success Systems. Nonclinical recovery coaching and educational support only. Not a substitute for licensed medical or mental health services.

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Refund, Cancellation & Rescheduling Policy

Recovery Success Systems
Effective Date: [08/24/2026]
Last Updated: [10/22/2026]At Recovery Success Systems, we understand that circumstances can change. Our goal is to provide clear, fair cancellation terms while recognizing the time, planning, and support involved in delivering personalized recovery coaching.This policy applies to purchases made through Recovery Success Systems unless a separate signed agreement provides different terms.Nothing in this policy limits cancellation, refund, or other consumer rights provided by applicable law.1. Payments and Program EnrollmentAll standard purchases are one-time payments in U.S. dollars.The standard prices are:- 30-Day Sober Accountability Intensive: $997
- First 30 Days Home: $997
- 30-Day Family Recovery Navigation: $997
- Single Family Recovery Navigation Session: $197
- 90-Day Resident Success System Founding-Partner Pilot: $497Payment is due before the purchased service begins or digital materials are delivered.Programs do not automatically renew. Additional services require a separate purchase or agreement.Any applicable taxes or other required charges will be disclosed before payment.2. Cancellation of 30-Day Recovery Coaching ProgramsThis section applies to the 30-Day Sober Accountability Intensive, First 30 Days Home, and 30-Day Family Recovery Navigation Package.Before Services BeginYou may cancel for a full refund of the amount paid before your program begins, provided the initial kickoff session and individualized planning have not been delivered and active program support has not started.Purchasing a program, receiving a payment confirmation, or completing an intake form does not, by itself, begin the 30-day service period.Your program start date will be confirmed in writing. Active service begins when your kickoff session takes place or your agreed accountability services first commence, whichever occurs first.After Services BeginThe standard $997 program fee is allocated as follows:- $197: Initial kickoff session and individualized initial recovery plan.
- $800: Thirty days of scheduled coaching, accountability, and program support.The $197 allocation is earned only after the kickoff session and individualized initial plan have both been delivered.The $800 support allocation is earned over the 30-calendar-day program period.If you cancel after services begin, the refundable amount is determined by the number of unused days remaining.Refund formula:$800 × (Full unused calendar days ÷ 30)If the kickoff session and individualized initial plan have not both been delivered, the $197 allocation is also refundable.The cancellation date counts as a used service day. Remaining full calendar days begin the following day.For example, if the kickoff session and initial plan have been completed and you cancel after Day 10, you have 20 unused days remaining.Your refund would be:$800 × (20 ÷ 30) = $533.33After Day 30, the standard program period is complete and no unused support days remain.Refunds will never exceed the amount paid. For any separately approved discounted purchase, the kickoff and support allocations will be reduced proportionally to the actual purchase price.Once cancellation becomes effective, remaining coaching services and accountability support end. No additional program charges will be imposed.If applicable law provides a more favorable refund or cancellation right, that law controls.3. Single Family Recovery Navigation SessionA Single Family Recovery Navigation Session costs $197 and includes one 60-minute consultation and its specified follow-up materials.Cancellation or rescheduling with at least 24 hours' notice:You may cancel for a full refund or request one complimentary reschedule, subject to availability.Cancellation with less than 24 hours' notice:The session fee is generally nonrefundable because the appointment time has been reserved.Failure to attend without notice:The session may be treated as used, and the fee may be retained.We may make reasonable exceptions for medical emergencies, serious unexpected circumstances, or situations beyond your control.If Recovery Success Systems cancels your appointment and a mutually suitable replacement cannot be arranged, you will receive a full refund.If your session has already occurred, fees are earned for the session and delivered materials, without limiting remedies for services not provided as promised.4. Coaching Appointment ReschedulingClients enrolled in a 30-day coaching program should provide at least 24 hours' notice when requesting to reschedule an appointment.Each program includes one complimentary rescheduled appointment, subject to availability.Additional late cancellations or missed appointments may count toward the program's included session allowance.We will consider reasonable exceptions for emergencies or significant unexpected circumstances.Rescheduling an appointment does not automatically extend the program's 30-day service period.If Recovery Success Systems cancels or misses an appointment, we will provide a replacement session at no additional charge within a mutually agreed timeframe or provide an appropriate refund for the undelivered service.5. 90-Day Resident Success System Founding-Partner PilotThe standard founding-partner pilot price is $497 per authorized participating residence.Before Digital DeliveryA purchaser may cancel for a full refund before the curriculum and implementation materials are delivered.After Digital DeliveryDigital delivery occurs when the promised materials are made available to the authorized purchaser through the designated delivery method.Once the purchased materials have been delivered, ordinary change-of-mind refunds are not offered, except where required by law or provided by a signed pilot agreement.Missing or Defective MaterialsIf a purchaser reports that material deliverables are missing, inaccessible, or substantially different from the agreed program description, Recovery Success Systems will make reasonable efforts to correct the problem.Please report the issue within 30 days of delivery when reasonably possible.We will ordinarily aim to remedy verified deficiencies within ten business days of receiving sufficient information.If materially promised deliverables cannot be provided, an appropriate refund or other legally required remedy will be offered.License Following RefundWhen a full refund is issued for the digital curriculum, the associated license terminates, and the purchaser must discontinue using and distributing the refunded materials, subject to applicable law.The separate signed Pilot Agreement takes precedence if it contains more specific terms.6. Cancellation RequestsTo cancel a program or session, contact:Recovery Success Systems
Email: [email protected]
Subject: Cancellation RequestInclude your name, purchased program, and a brief statement that you wish to cancel.You do not need to disclose private recovery information or provide a medical explanation to request cancellation.A cancellation is effective when the request is received, unless you request a later effective date.We will acknowledge receipt within two business days.A phone call or consultation is not required to cancel.7. Refund ProcessingApproved refunds will ordinarily be initiated within ten business days after the refund is approved.Refunds are normally returned to the original payment method.The payment processor or financial institution may require additional time to make funds available.We will provide written confirmation of the refund amount and its initiation.If legally required refund procedures or shorter deadlines apply, those requirements take precedence.8. Cancellation by Recovery Success SystemsRecovery Success Systems may discontinue services if continued participation becomes inappropriate for the scope of coaching, safe delivery is not possible, or serious agreement violations occur.If we discontinue a service, we will refund the amount paid for undelivered services, using the applicable calculation or a more favorable amount required by law.Where appropriate, we may recommend other support resources.Discontinuation of coaching does not replace or delay necessary medical or emergency assistance.9. Payment Disputes and Billing QuestionsIf you believe a payment or refund has been processed incorrectly, please contact us so we can review the concern.You retain any applicable rights to seek help from your payment provider, consumer protection agencies, or other lawful dispute-resolution channels.10. Contact InformationRecovery Success Systems
Douglas James
6361 Talokas Lane c140
Columbus, GA 31909
[email protected]
https://www.recoverysuccess.orgThis policy forms part of the Recovery Success Systems Terms & Conditions.

RECOVERY
SUCCESS SYSTEMS

STRUCTURE. SKILLS. SUPPORT.

© 2026 Recovery Success Systems. Nonclinical recovery coaching and educational support only. Not a substitute for licensed medical or mental health services.

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Coaching Disclaimer

1. Nature of Recovery CoachingRecovery Success Systems provides nonclinical recovery coaching, peer-oriented support, practical education, structured accountability, and personal development resources.Our purpose is to help individuals and families develop the habits, routines, communication skills, planning strategies, and support systems that can contribute to meaningful progress in recovery.Depending on the program, coaching may involve:- Identifying personal recovery goals
- Developing consistent daily routines
- Creating structured accountability plans
- Recognizing triggers and challenging situations
- Practicing practical coping and decision-making strategies
- Strengthening personal responsibility
- Planning for post-treatment transitions
- Developing communication and boundary-setting skills
- Navigating recovery resources and support options
- Completing worksheets, reflections, and progress reviewsCoaching is collaborative. Clients are encouraged to participate actively in developing and implementing their plans.Recovery coaching supports personal growth and recovery-related goals. It does not diagnose, treat, or cure substance use disorders or mental health conditions.2. Recovery Coaching Is Not Medical or Clinical TreatmentI understand that Recovery Success Systems is not providing medical care, psychotherapy, psychiatric treatment, detoxification, or licensed addiction treatment through these coaching services.I understand that recovery coaching is not a substitute for:- Medical evaluation or treatment
- Alcohol withdrawal management
- Psychiatric care
- Licensed mental health counseling
- Clinical addiction treatment
- Medication management
- Emergency or crisis intervention
- Professional legal or financial adviceI understand that a recovery coach may provide practical education and recovery-related guidance but does not prescribe medication, diagnose medical or psychiatric conditions, or make clinical treatment decisions.I am responsible for consulting qualified professionals regarding medical, psychological, psychiatric, and other regulated professional needs.If I am currently receiving treatment, I understand that coaching is intended to complement—not replace—my existing treatment and aftercare recommendations.Nothing in this agreement requires me to discontinue prescribed medication, treatment, or participation in any recovery support program.3. Alcohol Withdrawal and Medical SafetyI understand that alcohol withdrawal may be medically dangerous and can be life-threatening.If I have been drinking heavily or regularly and may be physically dependent on alcohol, I understand the importance of seeking appropriate medical guidance before suddenly stopping or substantially reducing alcohol consumption.I understand that Recovery Success Systems does not provide withdrawal assessments, medically supervised detoxification, or emergency medical monitoring.If I experience severe withdrawal symptoms or another medical emergency, I understand that I should seek immediate medical care rather than wait for a response from my recovery coach.I acknowledge that I should not rely on coaching to determine whether detoxification or another level of treatment is medically necessary.4. No Guarantee of Specific ResultsRecovery Success Systems is committed to providing the services described in my selected program.However, I understand that individual progress depends on many factors, including personal circumstances, participation, additional support, and factors beyond the control of my coach.Recovery Success Systems does not guarantee:- That I will remain sober
- That I will avoid a return to alcohol use
- That I will achieve particular recovery milestones
- That my relationships will improve
- That I will obtain employment or housing
- That a family member will change their behavior
- That I will achieve any particular medical, emotional, financial, or personal outcome
- I understand that recovery is an ongoing process and that coaching provides support and practical resources rather than guaranteed results.5. Voluntary Participation and Personal Responsibility
My participation in recovery coaching is voluntary.I understand that I remain responsible for:1. My own choices, actions, and decisions.
2. Attending scheduled sessions.
3. Communicating respectfully and appropriately.
4. Seeking medical or other professional assistance when needed.
5. Making informed decisions regarding recommendations discussed during coaching.
6. Participating in exercises and accountability activities at my discretion.
7. Informing my coach when a situation may be outside the scope of coaching.
8. Asking questions when I need clarification.I may decline to answer a question or participate in an individual exercise.I understand that doing so may affect the amount of personalized guidance the coach can provide.I may discontinue coaching according to the applicable Terms & Conditions and cancellation policy.6. Client-Centered Recovery SupportRecovery Success Systems recognizes that recovery pathways differ.Coaching may complement approaches that include:- Peer recovery communities
- Twelve-step programs
- Non-twelve-step recovery communities
- Licensed treatment
- Medical and psychiatric support
- Medication prescribed by qualified professionals
- Spiritual or faith-based resources
- Family and community supportI understand that I will not be required to adopt a particular religious belief or recovery philosophy as a condition of receiving coaching.My coach may share relevant lived experiences or recovery perspectives when appropriate, but these do not replace professional medical advice or my personal choices.

RECOVERY
SUCCESS SYSTEMS

STRUCTURE. SKILLS. SUPPORT.

© 2026 Recovery Success Systems. Nonclinical recovery coaching and educational support only. Not a substitute for licensed medical or mental health services.